GroupWise Mobile Server device toubleshooting

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Problems downloading Intellisync client

Sometimes a phone may refuse the download with an error along the lines of "File too big". In that case, check that you have free space available (the Intellisync j2me client is approx 800k). Also check that your operator has not put a limit on your downloads. If that is the case you may transfer the software through an USB cable.

Problems running the Intellisync client

If the phone refuses to run the client after you have installed it, usually with an error "Invalid file" then check that your telephone can indeed run a file of that size. Soem older (say 2004) Nokia phones such as the 6xxx-series have a maximum on 64k. With an firmware upgrade this can be pushed upwards, but the exact maximum varies from model to model.