IPhone 3.X

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This page was last modified on 12/1/2011

Iphone3.jpg
This wiki page details the compatibility and functionality of the Apple iPhone 3.X with Novell Data Synchronizer Mobility Connector. Please contribute relevant information or corrections in our effort to facilitate end-user experience.

Note: This page is not for reporting defects and bugs. Those should be reported in the Novell Forums. Only limitations that are consequences of the nature of the phone should be reported here.


Device Summary

Overview:

Currently Supported for Novell Data Synchronizer?   No
Approx. Last Test Date   Sep 2011
Ease of Setup   Excellent
Email   Fully Supported
Contacts Fully Supported
Calendar   Fully Supported


OS Requirements:
It is strongly recommended that you have version 3.x or later for the iPhone software. Earlier versions are not supported and may have limited functionality.

Setup Instructions

Basic instructions on getting your Mobility Pack running on your iPhone/iTouch device:


1. Make sure that your Mobility Pack server is up and running and you have the following information:

  • Server address
  • Port (if non-standard)
  • Whether the server requires a secure connection or not


2. On your iPhone, go to Settings > Mail, Contacts, Calendars > Add Account > Exchange


3. Enter the required information:

  • For your email, enter your name (an "@" isn't necessary)
  • Leave Domain blank
  • Enter your Mobility Pack username
  • Enter your Mobility Pack password
  • Under description, enter your name


4. Click next. It will prompt you for your server address. Enter your Mobility Pack server address followed by the port if necessary. If no port is listed, the setup will first try on port 443, and then fall back to port 80. If you need to list a port, for example, if your server address is 123.123.123.123 running on port 8443, you would enter: 123.123.123.123:8443


5. Hit next

  • If it notifies you that the connection failed it is because your server requires an non-secure connection and the iPhone uses a secure connection by default. You can change this later. For more information on configuring a secure connection, see SSL Considerations


6. Select to sync contacts and calendar items (if you wish for these items to be synced to your device)

  • When it prompts you, it is recommended that you choose to leave existing contacts and calendar items on your device.


7. When you are finished configuring your account, verify that your user settings are correct by going to Settings > Mail, Contacts, Calendars > select your existing account. Select account info, and verify your settings.

  • If your Mobility Pack server requires a non-secure connection, this is where you can turn ssl OFF.


8. On your iPhone, go to Mail, and navigate to your new account. Syncing should begin -- it may take a few minutes to perform the initial sync and pull down all of your items.

SSL Considerations

  • The iPhone will prompt if there are Certificate errors, but once confirmed, will not ask again, and can continue working without interruption.
  • DigiCert certificates work great. Just be sure, like with other SSL Certificate providers, that you configure the server to send the intermediate certificates needed to chain up to the trusted root.

How to configure your mobility server to use a self-signed cert for testing purposes

Email

Working Features:

  • Send
  • Receive
  • Forward
  • Reply
  • Reply all
  • Delete
  • Move to Folder
  • Push
  • Fetch


Device Limitations (not defects):

  • FW as attachments not supported (From GW client)


Notes:

Contacts

Working Features:

  • Device to GW
  • GW to Device
  • All contact attributes


Device Limitations (not defects):

  • None


Notes:

Calendar

Working Features:

  • Accept
  • Modify
  • Decline
  • Notifications


Device Limitations (not defects):

  • Cannot move appointments from one calendar to another


Notes:


Other Notes

  • It is strongly recommended that you have version 3.x or later for the iPhone software. Earlier versions are not supported and may have limited functionality.
  • See Setup and Configuration for help getting your account up and running.
  • Once Mobility Pack is setup on your device, new contacts will by default be added to the Mobility Pack/GroupWise address book. This means that if you ever remove Mobility Pack, these contacts will be removed from the device. If you prefer, you can specify to have the contact added to your device address book rather than GroupWise.
  • If you have an IMAP account setup using the same email address as your Mobility account (i.e. jdoe@company.com for Mobility and jdoe@company.com for IMAP), the iPhone will automatically send mail for the Mobility account out of the IMAP account. Some people using Mobility might be tempted to do this for downloading HTML mail. The fix for this is to turn off the IMAP account in the iPhone account settings any time it is not actually being used. Alternatively, you could make the IMAP account another valid ID for your GroupWise account such as jane.doe@company.com. The issue only occurs when both the IMAP and Mobility accounts have the exact same email address defined.
  • If your LDAP password expires, a message will be displayed on the device indicating that the user name or password is incorrect. If you change your password expiration time (perhaps you're on the road and don't have a way to change your password so you call the help desk and have them extend your password expiration time), the device will continue to display the incorrect password message. A dialog may be displayed asking for the password but even typing in your password (the same password because it hasn't really changed) will still continue to fail. You may also receive a message that the device failed to connect to the server. It seems as though the iOS keeps some sort of state where it will not attempt to use a password that it has received a failure for. To get around this, you can go to the account settings on the device and (1) for iOS v3.x, simply tap the password field (so that the cursor is in the field) and then exit the account settings (you don't need to make any changes in the edit field) or (2) for iOS v4.x, re-enter the same password in the password field and tap Done. This will cause the device to once again send the requests to the Mobility server.
  • TimeZone
    • If the Settings->Mail, Contacts, Calendars->Time Zone Support is set to Off, then the appointments will adjust according to the time zone that the device is set to.
    • If the Time Zone Setting set to On the appointments will be displayed according to the Time Zone specified under this setting.

Troubleshooting

Please do not use this wiki to report bugs or defects. Instead, use the Novell Data Synchronizer Mobility Pack Forum or contact Novell Technical Support.

Further Reading

To place enhancement requests with Apple: http://www.apple.com/feedback/iphone.html

Contributors

Thanks to the contributors for this device information!

Timothy J. Stakland, Danita Zanre