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This page was last modified on 05/10/2012

Htc hero.jpg
This wiki page details the compatibility and functionality of the HTC Hero with Novell Data Synchronizer Mobility Connector. Please contribute relevant information or corrections in our effort to facilitate end-user experience.

Note: This page is not for reporting defects and bugs. Those should be reported in the Novell Forums. Only limitations that are consequences of the nature of the phone should be reported here.

Device Summary


Currently Supported for Novell Data Synchronizer?   No
Approximate last test date:   July 2010
Ease of Setup   Excellent
Email   Fully Supported
Contacts Fully Supported
Calendar   Fully Supported

OS Requirements:

Setup Instructions

Basic instructions on getting your Mobility Pack running on your HTC Hero or Eris device:

1. Make sure that your Mobility Pack server is up and running and you have the following information:

  • Server address or hostname
  • Port (if non-standard)
  • Whether the server requires a secure connection or not

2. From the main home page, click on the "Menu" button.

  • Select "Settings"
  • Select "Accounts & sync"

Select "Add account" Choose "Exchange ActiveSync"

3. It will now prompt you to enter in the information for the account you are adding:

  • First, make sure to choose "Manual Setup".
  • Now you can enter in your
    • email address
      • NOTE: When entering your email address, make sure you type in the complete domain, not an abbreviated version of the domain. (For example, if the full domain is @g40.lab.novell.com, do not just type @novell.com, type the full thing)
    • server address
    • domain (optional)
    • username
    • password
    • Also select if your account has an encrypted SSL connection.
  • Click "Next"
  • A security warning may pop up telling that "This certificate is not from a trusted authority". Click "Continue".

4. Select to sync mail, contacts, and calendar items (if you wish for these items to be sync to your device)

  • Click "Finish setup"

5. Your HTC Hero or Eris should now start syncing all the items that you selected. Go to mail, calendar, or contacts to view the synced items.

SSL Considerations


Working Features:

Device Limitations (not defects):



Working Features:

Device Limitations (not defects):



Working Features:

Device Limitations (not defects):

  • Posted Appointments

Modifying the time of the posted appointment from the GW client will not sync to the device, the original time will be displayed.

If the appointment is deleted from the GW client, the deleted appointment will remain on the device.

  • Meetings

Modifying the time of a meeting creates a duplicate appointment on the device, with the original appointment and time remaining as well.

If a meeting is deleted from the GW client, the appointment will remain on the device.


Other Notes


Please do not use this wiki to report bugs or defects. Instead, use the Novell Data Synchronizer Forums or call Novell Support.

Further Reading


Thanks to the contributors for this device information!

Contributor 1, Contributor 2