GroupWise 8 Troubleshooting

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GroupWise 8 Best Practices

GroupWise 8 Troubleshooting


Introduction

As with all software there can be issues with GroupWise. No, honestly there can ...

The first port of call for all GroupWise issues is the Novell Knowledgebase hotly followed by a quick trawl of the Novell Support Forums

Once you have covered those bases then we can look further afield



GroupWise 8 Tools for Troubleshooting


An interesting list of tools and items that can help in troubleshooting, optimising and tuning GroupWise

GroupWise 8 Resolving Common Issues


Useful guides to resolving some of the more common issues.


Minimal Weekly Review


As long as you have set up the Post Office Scheduled events, the biggest help in avoiding issues is to ensure that you review and resolve any issues shown in the weekly contents check log. Near the very bottom you will find the summary of the job looking something like:

*****  OVERALL STATS FOR THIS RUN  *****
*********************************************************************
Uncorrectable conditions encountered:
CODE DESCRIPTION                                         COUNT
---- --------------------------------------------------  -----
  83 Items that have failed to archive..................   283
Correctable conditions encountered:
CODE DESCRIPTION                                         COUNT
---- --------------------------------------------------  -----
  16 Msg records, LIN_ATTACH_DRN pointing to missing rec     6
  19 MSG host recs, LIN_DRN pointing to missing record..   220
  22 MSG user recs, LIN_DRN pointing to missing record..     1
  23 Databases in Store Catalog, not in Address Book....     2
  35 Rule records with invalid action parameters........     1
  39 Unrecognized or invalid files in mail directories..     4
  43 Item records found with missing user attachments...     1
  49 User databases found for non-existent users........     2
  52 Outdated search records found......................   126
  66 GWCheck log files in log directory.................     2
  67 Outdated execution records.(notify/alarm)..........  6246
  77 Attachment records opened but not readable.........     1
  79 Duplicate folder names at same level...............   278
  82 Inaccessible attachment files......................   195
  89 Users exceeding defined size limits................    67
  90 Users exceeding threshold limits...................    51
  93 Unused blob files (deleted)........................    13
  96 Records found with duplicate invalid fields........   314
  98 Category records missing fields....................     1
*********************************************************************

Looking at the top element you can see the ERROR 83 entries - in this case you would have to trawl through the log to find each and every entry with this error. The good news is they will be in batches, the bad news is that those messages (identified in the log) need to be deleted.


Looking at the lower element, most of these problems have been resolved. If you check the error listing in the GroupWise 8 Documentation you will see what actions, if any you need to take.